Please be aware, there has been a recent influx of Bill Payments fraud, perpetuated by fraudsters gaining access to login credentials and proceeding to set-up bill payees (mostly prepaid credit cards) and initiating transfers.
This can only be done by someone who has access to your debit card number and your passcode. It is essential that you do not share personal information such as your debit credentials with anyone.
To protect our members and minimize the risk to this type of fraud, we have taken the step of temporarily turning off the ability of members to add a bill payee without contacting the branch.
During this time, you can call our Call Centre during business hours at 905.728.5187 to add any new bill payees. This temporary measure will not change any of your currently added payees.
In the meantime, we are working on a 2-step verification process that will minimize the risk of this type of fraud reoccurring in the future. More details on this will be shared soon. The safety of our member information and the security of your money is of upmost important to us, and we will continue to support you during this time.
If you suspect you may have inadvertently shared your information with someone you do not trust, we ask that you change your passcode immediately or call our team at 905.728.5187 for assistance during branch hours.