Covid-19 Updates
We are here to help
We're here to help
As the COVID-19 situation continues to evolve, we are committed to keeping you informed about how we are supporting our members and our team.
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Frequently Asked Questions
What is Pathwise doing about COVID-19 for team and members?
Both of our branches remain open and we ask clients to limit branch visits for urgent matters that must be done in-person. We are limiting the number of members allowed in the branch at any given time, to practice physical distancing – for both employees and members.
Are the branches & ATMs clean?
Our priority is the safety and wellbeing of our team and members. We have increased frequency of cleaning, with daily disinfection of our retail branches and ATMs, and will continue to improve as we need to.
What happens if my branch must close?
In the event of a branch closure, a notice will be posted on the branch door, on our website and on social media. Our alternative banking channels (phone/ online / email/ mobile app) will remain open to assist you.
I don’t want to go into a branch, what can I do?
Our mobile App and online banking channels are available 24/7. You can also call or email us with your questions or for help with your banking requirements.
What are your hours of operation?
I need help with my finances. What can I do?
We will continue to guide you on your path to financial success. Call us to speak with one of our expert advisors, to discuss your immediate needs. We’ll do our best to help you.
How can I stop a pre-authorized payment from my account?
Email us at information@pathwise.ca or call us at 1800.268.8771 to request a stop payment.
When you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). If you choose to stop a payment, please also remember that you must first ensure that the cheque or debit to be stopped has not already been paid or processed through your bank account, and that you must also ensure the payee is notified of the stop payment.
How do I defer my mortgage payments? Will it affect my credit rating?
Email us at information@pathwise.com or call us at 1800.268.8771 to request a mortgage deferal.
Is Pathwise Credit Union participating in the business support programs recently announced by the federal government?
The Government has announced new support for businesses through the Canada Emergency Business Account which offers small to medium sized businesses financing support. Details of this program, along with new programs for larger businesses, are being finalized between the Banks and the Federal Government. We will have more information available in the coming weeks to help our customers with accessing this new program.
I am a small business member. How can I find out what support Pathwise Credit Union is offering for me at this time?
Email us at information@awccu.com or call us at 1.800.268.8771 to speak with one of our Pathwise Business advisors.
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