Our Journey Starts Here

A New Banking System is Here

We are supercharging our systems.

We are thrilled to announce we moved to a new banking system on March 29th, 2021.   The new system will be easier, safer, and better.   This system will allow us to make banking easier and continue to improve the way we provide our services to our members. Our new banking system features enhanced security, safeguards information, and delivers the system availability our members expect.  

"This system is more efficient, more flexible & has more cutting-edge technology that is going to make banking with us easier & even more secure." 

- Chris Inniss, CEO Pathwise Credit Union


Easier Access

​New In-Branch Devices

New banking system devices and technology will be implemented in the branches.  It will allow us to better connect with you, we can spend less time with navigation through a system and more time communicating with you regarding how we can serve you better. 

How does this impact you?

The new devices will enable ID scanning, electronic signatures, and e-receipts for banking transactions. Once the setup is complete your information will be easy to access by our team to serve you faster and better.  You will not have to repeat your self everytime you visit us.

​Online/Mobile Banking 

Online/ Mobile Banking: Login credentials will change from Alias and 6-digit PIN to debit card number and strong passwords. 

How does this impact you?

You will not have to remember what your alias is, just use your debit card number and remember your  password to access your account.  Resetting your password will also be made simpler but safer.

More Secure

Leading Technology

The new banking system is the latest technology in the market currently.  It's service provider is the trusted provider for banking and the healthcare industries in North America.  The new system will provide the best technology to safeguard your information while meeting your demand for great service.

How does this impact you?

Merging of some account types will occur due to collapsing of some Pathwise products.  You will be notified if this affects you.

E-Transfers

All members will receive a New Unique Member ID for e-transfers.  

How does this impact you?

The initial setup will wipe out all e-transfer settings and history, and you will need to set up your email contacts again.  This is a one-time set up and going forward your details will remain as part of linked to your Unique ID.  Even if you get a new debit card in the future, you will not have to setup your e-transfer information again.   


Better Service

Personalized  Experience

You are important to us. As a member and as an individual.  The new system will create individual account numbers for all joint account holders.  

How does this impact you?

Some members will receive new member numbers if they are only joint account holders today (i.e. Name2 on the account).  You will be notified if this affects you.  This allows you to have a banking experience that is personalized to you. 

Other Changes

Member Statements will reflect the changes  re: Member Numbers and Account Types.

Telephone Banking: New telephone banking system may have some different options and the recordings will be new. It will also reflect the changes to the Account Types mentioned above. Member login will change.

ATM bill payments are not compatible with the new technology. Bill payment is still available online, by telephone, or in person at our branches. 

CRA history will not be carried forward to the new online banking but will build again in the new system. Historical details can continue to be accessed on the CRA website.

FAQ -  We bet you've got questions.

We answered a few for you and will keep updating this section to keep you informed.

NEW Banking System ​

Bill Payments & Direct Deposits & Account Numbers

Communications​​ ​

Login & Passcodes

Safety

Services

We've extended our Call Centre hours to assist you

Our temporary Call Centre hours are as follows

Weekdays: 

Monday to Friday - 9am to 8pm


NEW Banking System Update Weekend:

March 27 & 28  - 9am to 6pm


Holidays:

Good Friday - April 2nd  - 11am to 3pm


All Other Weekends:

(until April 18th)

Saturday & Sunday - 11am to 3pm


Easy to follow instructions

There are some changes which require your attention to have a smooth transition.  Here are some instructions to help you.

Step by Step

Here are some instructions on how to get ready for the banking system modernization.

We'll keep you in the loop.

The details of what is happening, when and how the changes will affect you will be communicated to you.

​On Our Website

Your Monthly Statements

​Via Our Social Media

​In Our Branches

Still have questions?


​Join our community